UGO HOLIDAYS (PRIVATE) LIMITED
Effective Date: 1st July 2026
Welcome to UGO Holidays. By accessing our website or booking any travel service through UGO HOLIDAYS (PRIVATE) LIMITED, you agree to the following Terms & Conditions.
1. Travel Bookings
- All bookings are subject to availability and confirmation by the relevant airline, hotel, tour operator, or service provider.
- A booking is considered confirmed only after the required payment has been received and confirmation has been issued.
- Prices may change before confirmation due to changes in airfare, hotel rates, taxes, exchange rates, availability, or supplier charges.
- Quotations are generally valid only for the period stated in the quotation.
2. Payments
- Customers must pay the amount specified by UGO HOLIDAYS (PRIVATE) LIMITED according to the agreed payment schedule.
- Bookings may be cancelled or released if payment is not received within the specified time.
- Certain services may require full payment before confirmation.
- Bank, payment gateway, currency conversion, or transaction charges may apply where applicable.
3. Flights & Airline Tickets
- Airline tickets are subject to the airline’s fare rules, cancellation policies, refund rules, baggage allowances, and other conditions.
- Flight schedules, routes, aircraft, baggage allowances, and timings may change at the airline’s discretion.
- UGO HOLIDAYS (PRIVATE) LIMITED is not responsible for delays, cancellations, schedule changes, missed connections, or other circumstances caused by the airline.
- Customers are responsible for checking their flight details and arriving at the airport within the required time.
4. Visa Assistance
- UGO HOLIDAYS (PRIVATE) LIMITED may provide visa assistance and documentation guidance.
- Visa assistance does not guarantee visa approval.
- Visa decisions are solely made by the relevant embassy, consulate, immigration authority, or visa-issuing authority.
- A visa does not guarantee entry into a country. Final entry is subject to the decision of airport/immigration authorities at the destination.
- Visa fees, service charges, and other applicable fees may be non-refundable once the application or processing has started.
- Customers are responsible for providing genuine, complete, and accurate information and documents.
- UGO HOLIDAYS (PRIVATE) LIMITED is not responsible for rejection, delays, additional document requests, or decisions made by immigration or visa authorities.
5. Passport & Travel Documents
- Customers are responsible for ensuring that their passport is valid for the required period and has sufficient blank pages where applicable.
- Customers must provide accurate personal and travel information.
- UGO HOLIDAYS (PRIVATE) LIMITED is not responsible for issues caused by incorrect, incomplete, expired, or invalid documents supplied by the customer.
- Customers should independently verify destination-specific entry, vaccination, health, transit, and immigration requirements before travelling.
6. Hotels & Accommodation
- Hotel bookings are subject to availability and the hotel’s individual terms and conditions.
- Room types, facilities, check-in/check-out times, deposits, taxes, and policies are determined by the hotel.
- Hotel images and descriptions are provided for informational purposes and may vary from the actual room or property.
- Early check-in and late check-out are subject to hotel availability and may involve additional charges.
- Hotels may require a security deposit or credit card authorization at check-in.
7. Tours, Activities & Transfers
- Tours, activities, transportation, and transfers are subject to availability and the conditions of the relevant service provider.
- Pickup times may change due to traffic, weather, operational requirements, or other circumstances.
- Certain activities may have age, health, weight, or other eligibility requirements.
- Customers participate in activities at their own responsibility and must follow the instructions and safety requirements of the relevant operator.
8. Cancellation & Refunds
- Cancellation and refund policies vary depending on the service booked.
- Airline tickets, hotels, visas, tours, transfers, and other services may have different cancellation deadlines and penalties.
- Some bookings may be non-refundable.
- Any refund will be subject to the applicable supplier’s rules and cancellation charges.
- UGO HOLIDAYS (PRIVATE) LIMITED may deduct applicable service charges, bank charges, supplier penalties, and other non-refundable costs before processing a refund.
- Refund processing times depend on the relevant airline, hotel, bank, payment provider, or other supplier.
9. Changes to Bookings
- Changes to travel dates, passenger names, hotels, flights, or other services are subject to availability and applicable charges.
- Airlines, hotels, and other suppliers may impose amendment fees or fare differences.
- Name corrections or passenger changes may not always be permitted.
10. Travel Delays & Unforeseen Events
UGO HOLIDAYS (PRIVATE) LIMITED is not responsible for losses, delays, cancellations, or additional expenses resulting from circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Strikes or industrial action
- Airline or hotel operational issues
- Government restrictions
- Political events
- Border closures
- Immigration decisions
- Pandemics or public health emergencies
- Acts of war or terrorism
- Other force majeure events
Where possible, we will assist customers in communicating with the relevant supplier.
11. Customer Responsibility
Customers are responsible for:
- Providing accurate information
- Having valid travel documents
- Complying with immigration and local laws
- Following airline, hotel, tour operator, and transportation rules
- Arriving on time for flights, tours, and transfers
- Checking personal belongings and valuables
- Obtaining appropriate travel insurance where required or recommended
12. Travel Insurance
Travel insurance is recommended for international travel. Unless specifically included in your package, customers are responsible for arranging their own travel insurance.
13. Website Information
We make reasonable efforts to keep our website information accurate and up to date. However, prices, availability, itineraries, hotel information, airline schedules, and other travel details may change without prior notice.
Errors or omissions may occur, and information should be confirmed before booking.
14. Third-Party Services
UGO HOLIDAYS (PRIVATE) LIMITED may arrange services provided by third parties, including airlines, hotels, visa processing partners, tour operators, transportation companies, and other suppliers.
Their services are subject to their respective terms and conditions. We are not responsible for the independent acts, omissions, delays, or service failures of third-party suppliers beyond our reasonable control.
15. Website Use
Users agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt to gain unauthorized access to the website or its systems
- Copy or reproduce website content without permission
- Interfere with the operation or security of the website
16. Intellectual Property
All website content, including text, logos, graphics, images, branding, and other materials belonging to UGO HOLIDAYS (PRIVATE) LIMITED may not be reproduced, copied, modified, or distributed without prior written permission.
17. Limitation of Liability
To the extent permitted by applicable law, UGO HOLIDAYS (PRIVATE) LIMITED shall not be liable for indirect, incidental, consequential, or additional losses arising from circumstances outside our reasonable control or from the acts or omissions of third-party travel suppliers.
Our responsibility for a particular service may be limited to the obligations and remedies available under the applicable supplier’s terms.
18. Complaints
Customers are encouraged to contact UGO HOLIDAYS (PRIVATE) LIMITED as soon as possible if they experience an issue during their trip so that we can attempt to assist.
Complaints relating to third-party services may also need to be addressed directly with the relevant airline, hotel, tour operator, or service provider.
19. Changes to These Terms
UGO HOLIDAYS (PRIVATE) LIMITED reserves the right to update these Terms & Conditions from time to time. The latest version published on our website will apply to future bookings.
20. Contact Us
UGO HOLIDAYS (PRIVATE) LIMITED
Email: ugoholidays.support@gmail.com
Phone / WhatsApp: +92333-1221369
Address: UGO Holidays, Startup Studio, IBA City Campus, Karachi
By booking with UGO HOLIDAYS (PRIVATE) LIMITED, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
