Privacy Policy

UGO HOLIDAYS (PRIVATE) LIMITED respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our travel services.

1. Information We Collect

We may collect information such as:

• Full name
• Phone/WhatsApp number
• Email address
• CNIC or passport information when required for travel or visa processing
• Travel dates and destination preferences
• Flight, hotel, and tour requirements
• Payment and transaction information
• Information you provide through forms, WhatsApp, email, or other communication channels

2. How We Use Your Information

We may use your information to:

• Process travel and holiday bookings
• Arrange flights, hotels, transfers, and tours
• Provide visa assistance and documentation support
• Prepare customized itineraries and quotations
• Communicate with you regarding your booking or inquiry
• Process payments and issue receipts
• Provide customer support before and during your trip
• Improve our website, services, and customer experience
• Send promotional offers or travel updates where permitted

3. Sharing of Information

UGO HOLIDAYS (PRIVATE) LIMITED may share relevant information with trusted third parties when necessary to provide your requested services, including:

• Airlines
• Hotels and resorts
• Visa processing partners
• Local tour operators
• Transportation providers
• Payment service providers
• Other travel suppliers involved in your booking

We only share information that is reasonably necessary for providing the requested service, processing your booking, or meeting legal requirements.

4. Visa & Travel Documents

If you use our visa assistance services, you may be required to provide sensitive travel documents such as passports, photographs, financial documents, employment information, or other supporting documents.

These documents may be shared with the relevant embassy, consulate, visa application center, immigration authority, or authorized processing partner where necessary to process your application.

UGO HOLIDAYS (PRIVATE) LIMITED does not guarantee visa approval or entry into any country. Visa decisions are made by the relevant authorities.

5. Payment Information

Payments may be processed through banks, payment gateways, or other authorized payment providers.

We do not intend to store complete debit or credit card details on our website unless specifically required and lawfully permitted for the processing of a transaction.

6. Website & Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand how visitors use our website
• Remember preferences
• Measure advertising and marketing performance
• Improve user experience

You may be able to control or disable cookies through your browser settings.

7. Marketing & Communications

With your consent or where otherwise permitted by applicable law, we may contact you about:

• Travel packages
• Special offers
• New destinations
• Promotions
• Travel-related information

You may request to stop receiving promotional communications at any time.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain booking and transaction records
• Complete visa or travel-related processes
• Meet legal, regulatory, accounting, or business requirements
• Resolve disputes or enforce agreements

10. Third-Party Websites

Our website may contain links to third-party websites, including airlines, hotels, payment providers, social media platforms, or other travel services.

UGO HOLIDAYS (PRIVATE) LIMITED is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Children’s Privacy

Our services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian where required.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for certain uses of your information
• Opt out of promotional communications

To make a privacy-related request, please contact us using the details below.

13. Changes to This Privacy Policy

UGO HOLIDAYS (PRIVATE) LIMITED may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

UGO HOLIDAYS (PRIVATE) LIMITED
Email: ugoholidays.support@gmail.com
Phone / WhatsApp: +92333-1221369
Address: UGO Holidays, Startup Studio, IBA City Campus, Karachi

Effective Date: 1st July 2026